Booking, Cancellation, Refund and Rescheduling Policy

1. Booking confirmation

Submitting an enquiry does not confirm a tour. A booking is confirmed only after the tour date, starting time, group size and arrangements have been agreed, any required payment has been received, and Isekai Odyssey has issued written confirmation.

Guests should check their confirmation details and notify Isekai Odyssey promptly if anything is incorrect.

2. Guest cancellation and refunds

Cancellation requests must be sent through WhatsApp or email.

More than seven days before the tour

Guests who cancel more than seven calendar days before the scheduled starting time will receive a full refund of the amount paid directly to Isekai Odyssey.

Seven days or fewer before the tour

Cancellations received seven calendar days or fewer before the scheduled starting time are non-refundable.

The deadline is calculated according to Singapore time. For a tour beginning at 9:00am on 15 September, cancellation must be received before 9:00am on 8 September to qualify for a full refund.

3. Rescheduling

Guests may request one complimentary change of date or starting time when the request is received more than 72 hours before the scheduled tour. Rescheduling is subject to Adam's availability and the availability of relevant attractions, food stalls and other arrangements. It is confirmed only after Isekai Odyssey accepts the new date or time in writing.

Requests within 72 hours will be considered individually but cannot be guaranteed. A rescheduled booking retains the cancellation deadline of the original tour date; rescheduling cannot extend the refund period. A substantial change to the itinerary, duration or number of guests may result in a revised price.

4. Late arrivals

Guests should arrive before the scheduled starting time. Isekai Odyssey will normally allow a grace period of up to 15 minutes.

• The tour may still end at its originally scheduled finishing time.
• Stops or tastings missed because of late arrival may not be replaced.
• No partial refund will be provided for time or activities missed because of a guest's late arrival.

Guests who expect to be late should contact Adam through WhatsApp as soon as possible.

5. No-shows and early departure

A guest or group that does not arrive and does not contact Adam will be treated as a no-show. No refund will be provided for no-shows, failure to arrive at the confirmed meeting point, leaving early, unused tastings, or activities missed for reasons within the guest's control.

6. Weather

Walking tours normally continue during light or moderate rain. Guests should check the forecast and bring suitable rain protection. Isekai Odyssey may adjust the route, timing, stops or sheltered areas according to conditions.

If severe weather or another safety concern makes the tour unsafe or impractical, Isekai Odyssey may delay the start, adjust the itinerary, offer a new date, or cancel and provide a full refund. Ordinary rain or personal discomfort does not automatically qualify for a refund when the tour can proceed safely.

7. Changes to routes, stops and tastings

Routes, stops and food selections may change because of closures, opening hours, food availability, public or religious events, access restrictions, weather, dietary requirements or other operational circumstances.

Isekai Odyssey will provide a reasonable alternative of similar purpose or value when necessary. Individual dishes and stops mentioned online are examples unless expressly guaranteed. A reasonable substitution does not constitute cancellation.

8. Dietary requirements and allergies

Guests must disclose dietary requirements and allergies before the tour. Vegetarian, vegan, halal, no-pork and many allergy-related requirements can usually be accommodated with advance notice, but hawker stalls may use shared preparation and cooking areas.

Isekai Odyssey cannot guarantee a completely allergen-free environment. Guests with severe allergies should contact Adam before confirming so the tour's suitability can be assessed.

9. Cancellation by Isekai Odyssey

If Isekai Odyssey cancels a confirmed tour, guests may reschedule without an additional charge or receive a full refund of the amount paid directly to Isekai Odyssey.

Isekai Odyssey is not responsible for indirect expenses including accommodation, flights, transport or other third-party arrangements.

10. Refund processing

Approved refunds will be returned through the original payment method whenever possible. Isekai Odyssey will initiate the refund promptly; the time required for funds to appear depends on the bank, card issuer or payment provider.

Currency-conversion differences, foreign-transaction charges and independently imposed payment fees are outside Isekai Odyssey's control.

11. Third-party bookings

Bookings made through Viator, GetYourGuide or another marketplace must be changed or cancelled through that platform. Its booking, cancellation, refund and rescheduling rules apply instead of this direct-booking policy, and any eligible refund will follow its procedures and timeline.